Shipping policy

How long will it take to get my order?

Colson Health, Inc. processes orders received by 11am PST the same day. Orders received after 11am are processed the next business day. We are closed on weekends and major holidays. Orders placed during this time will ship the following business day.

When placing an order within the United States, you have shipping choices based preferences. You can choose FREE standard shipping (5-8 business days) with order > $70 , priority shipping (3-5 business days) or express shipping (1-3 business days) at checkout.

 

Shipping Rates

For orders within the United States, when your total exceeds $70 or includes a subscription, you qualify for free standard shipping within 5-8 business days. If you prefer faster delivery, you can choose 3-5 business day priority shipping, which costs $5, or opt for even quicker 1-3 business day express shipping for $13. For orders under $70, standard shipping is available for $9.99, priority shipping costs $12, and express shipping is $18.

Tracking is provided once your order is fulfilled and scanned by the carrier. Please note that it may take up to 24 hours for your tracking number to be live in each shipping vendors system.

Shipping does not include processing times. Please note that we cannot be held responsible for any carrier-related issues such as weather-related delays or increased holiday shipping volumes, as these factors are beyond our control.

 

Help! My phone's wallet checked out using an old address.

We cannot cancel orders after they are received including subscription renewals because they are processed immediately (this doesn't mean they are picked up, but processed among hundreds of boxes that cannot be sorted through)and they are waiting on a loading dock waiting to be scanned. We suggest you contact someone at your former address. Email us to change your address in our system for future orders. Please check that all your information is 100% correct before submitting your order to avoid errors.

 

Help! Tracking shows that my package was delivered but I haven't received it.

Before emailing us, try a few things to help locate your package.

  • Leave a note with your mail carrier in your mailbox ASAP. Your local carrier will remember if a neighbor may have mistakenly received it.
  • Is it possible another family member picked it up?
  • Was there a key in your mailbox? Delivered to a Parcel Locker?
  • Is it at your apartment clubhouse?
  • Contact your local post office to ask for a record of the GPS scan to show the location it was delivered on the map of your neighborhood. 

 

International Shipping 

We currently ship to Canada using GlobalPost Economy. Orders over $85 USD qualify for free shipping, while orders $84.99 USD and under ship for a flat rate of $25 USD, applied at checkout. Delivery typically takes 10–14 business days, though timing may vary due to customs. GlobalPost shipments may have limited tracking once in Canada and are handed off to a local carrier. Customers may be responsible for all duties, taxes, and shipments may require customs forms, and if not completed within 4 days, the package may be returned to us. We are not responsible for carrier or customs delays. Refused or unclaimed packages are subject to return shipping fees (both directions) and restocking fees. 

Please email us at support@discountednutrition.shop for cost if interested in an international subscription of our products. Duties and broker fees apply.